FAQ
Common questions.
Which iPhone generations do you carry?
Every generation from the iPhone XR through to the newest release, including the Plus, Pro, Pro Max, e, Air and Duo variants in each family, thirty five models in total, mapped out model by model in the catalogue.
What's the difference between Refurbished and Brand New?
Brand New means sealed, unused stock straight from Apple's supply chain. Refurbished means a pre-owned device that's been tested and inspected for full working condition, usually at a friendlier price. Every listing is clearly marked, so you always know exactly what you're getting before you buy.
How does Lipa Mdogo Mdogo work?
You choose a device and message us, and we work out the deposit and repayment plan together, tailored to you and the device you want.
Will you give me a trade-in value automatically?
Not automatically, and that's by design. We look closely at your exact device's condition and configuration first, then talk you through real options, tailored to you.
Can you repair my iPhone?
Yes! Tell us the device and the issue, and once we've taken a proper look, we'll give you an accurate price and timeline, nothing guessed upfront.
Are you an authorised Apple reseller?
We're a certified dealer and authorised premium reseller, every iPhone and Apple product we sell is genuine.
What payment and delivery options do you have?
Pay via M-Pesa or in cash on pickup. Collect in person at our Nairobi store, or have it delivered straight to you, your choice at checkout.
How do I contact you?
WhatsApp is the fastest way to reach us. You can also call, email, or visit the store in Nairobi, see our Contact page for details.
